Changchun Mayor Public Phone Office Party Branch —

The hotline "All -weather" set up "Lianxin Bridge" (Two Excellers and One First Typical)

"Dial 12345，If you have something to find the government。"" For the party branch of the Mayor of Changchun, Jilin, the Mayor of Changchun City，Changchun citizen's words with mouth，Is a heavy trust。

The "12345 hotline" known by the citizens of Changchun，Also called Changchun City Mayor Public Phone。Enter the office area，On the theme wall, "Jiangshan is the people，The people are Jiangshan "two lines of words are eye -catching。

Changchun City Mayor's Public Phone Office Party Branch has been established for 22 years，Nearly 9 million pieces of annoying things reflected by the masses have been solved in total，The service satisfaction rate is always maintained at more than 90%。

24 hours, 365 days without offline

—— Cumulative answers from more than 10 million times

early June，"12345 hotline" Sky bet football received a citizen's report: Putting potholes on the road surface of Jinmai Street, Green Park，Especially after the rainfall, there is water in the deep pit，Affects Pass。

Hotline staff immediately handled the Government of Hexin Town。The staff of the town government replies: After the bidding, the construction unit will be organized for repair。June 7，The town government opens the bidding construction unit，On the 16th, the road section was officially carried out for construction and maintenance。July 31，Open traffic on the new asphalt road。"‘ 12345 hotline ’popular，Because it can do things for our people。"The road is repaired，The hotline platform has received praise from many citizens。

Small to seeking medical treatment，Big to emergency disaster relief，In the office hall of "12345 hotline"，40 people's seats keep answering calls，Each discoucher carefully records the answer，There are "clear、Pepsi "hard work。

1999，Changchun City Open the "12345 Hotline"。22 years，Changchun Mayor'Sky bet sports betting APP s public telephone office party branch has achieved 24 hours、365 days without offline，Cumulative answers from more than 10 million times。"Everyone treats the masses as their own affairs，can we give my best to give the most satisfactory results。"Su Zaili, Secretary of the Party Branch, said。

During the anti -new crown pneumonia epidemic last year，branch party members charge first，Take a turn on the 40 -person workers' seats。"Usually，100 urgent orders per day，Increased to 1,000 pieces per day during the anti -blow epidemic period。"Su Zaili said，Expressway needs to be followed by supervision，And to be settled in 24 hours，The party branch unite and lead party cadres to work overtime，Cumulative treatment of nearly 200,000 anti -anti -epidemic -related issues，No omissions extension。

Proactive, take forward as

—The initial discovery of more than 10,000 people in people's livelihood in the past 11 years

On the large screen in the wiring hall，The information service platform system shows the number of real -time calls，Analysis of Sky bet football intelligent big data。The information service platform system also connects 3015 grass -roots network units，After registering the information of the masses，Controlling the network unit to check simultaneously。"The process of each order for each order is clear and clear，and incorporate the work assessment system。"Su Zaili said。

early June，The Party Branch enters the New Town Community of Pearl Street, Nanyuan District，Carry out the normalized "enter the community、Listen to public opinion、Anti -people worry "activity。Liang Bo, a resident of a peasant Xinju Community, reflects a concern problem: a manhole cover is lost on the sidewalk at the gate of the community，There are hidden safety hazards，But residents cannot identify property rights units，I don’t know who to find it to repair。

Affordable to do it，Su Zaili led the party members who participated in the event on the spot，Survey found that there are cables in the well，Confirm that it is an electric well，Contact the power department immediately。Municipal sky bet online casino Power Supply Company Nanguan Power distribution project staff came to the scene for investigation，and quickly formulated a rectification plan。10 construction staff hurry up the construction，Eliminate hidden safety hazards。

In recent years，Changchun City Mayor Public Phone Office Party Branch explores the co -construction of the party and the masses、Supervision and guarantee and other working mechanisms，Forms a comprehensive collection of problems、Multi -departmental linkage "integration" solution work mode。2010，The Party Branch has successively launched issues such as "Reading News and Reading Network" and once a month's "Director Reception Day"、Solve the new mechanism。

For 11 years，The Party Branch actively found that more than 10,000 pieces of people's livelihood problems through the people's network leaders' message boards and other media platforms，More than 30,000 pieces to solve the problem through the "Director Reception Day" on the spot。Now，The party branch focuses on the convenience Sky bet football of the masses，Timely added 12345 WeChat public account service function，Strengthen "all -weather、Convenience service system construction without dead ends。

Give play to the advantages, unblock public opinion

—— Promote more than 300 problems left over historical

Last year，As the epidemic prevention and control situation tends to stabilize，Changchun Morning Market、Night Market is open to citizens，But there are more related issues reflected by citizens。"12345 hotline" information service platform system big data shows that: Occupy Dao operation in the third quarter of last year、Noise pollution、Traffic order、Complaints in environmental sanitation issues such as 51,000 pieces，accounting for 19.1%of the total，Among them, the most prominent operation of noise pollution and occupation。

Need to protect people's livelihood，You have to ensure the orderly order of urban life，This is a topic that requires the joint research solutions of various functional departments of the government。Changchun Mayor's Public Phone Office Party Branch of the Party Branch has formed such a consensus，Sky bet online sports betting APP download Quickly write a special report and soon get the signing of the city leaders。

This is not a case。Changchun "12345 Hotline" played a big data advantage，Methods and other methods through compilation and distribution of special reports，Pass the people's conditions to the city leaders and network units、Expressing public opinion。For important emergency matters，Ask the leader to sign the approval in time，and follow the whole process to supervise the office。In the past 5 years，"Suggestion for the Mayor's Public Telephone" has been implemented by the city leaders more than 200 times，Promote more than 300 problems left over from history。

"For more than 20 years of effort and harvest，Inspiring all party members and cadres to always solve their worries for the people。"Su Zaili said，With the party building strong team，Promote party building with work，"The process of serving the masses，It is the process of our party spirit。”

"People's Daily" (05th version of August 16, 2021)

　　

Editor in charge: Wang Yixiao